Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to maintain our digital infrastructure while receiving mentorship from industry veterans. Enjoy competitive benefits, professional development programs, and a collaborative environment in Jacksonville's thriving tech hub. Perfect for recent graduates eager to grow their technical expertise.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Monitor and maintain company servers, networks, and security systems
- Document technical procedures and create user training materials
- Collaborate with senior IT staff on system upgrades and projects
- Ensure compliance with data security protocols and industry standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent written and verbal communication skills