Job Description
Join our dynamic Austin team as an Entry-Level IT Support Specialist and launch your career in technology! TechNova Solutions is a leading innovator in cloud infrastructure and cybersecurity, offering mentorship and growth opportunities for passionate newcomers. You'll work in a collaborative environment where your contributions directly impact our clients' digital transformation journey.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install and configure desktops, laptops, and peripherals
- Monitor network performance and security alerts
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Assist with onboarding new employees and equipment setup
- Participate in IT asset management and inventory tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs and work in a hybrid office environment
- Proficiency with Microsoft Office 365 and ticketing systems