Job Description
Launch your IT career with TechSolutions Inc., a leading Philadelphia-based tech innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This role offers hands-on experience in enterprise-level systems, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to solve real-world technical challenges in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams on system deployments
- Monitor network security and assist with incident response
- Train employees on new technologies and best practices
- Support cloud infrastructure (AWS/Azure) fundamentals
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 30 lbs and work with physical hardware