Job Description
Launch your IT career with TechSolutions Inc., a leading Phoenix-based innovator in cloud infrastructure and cybersecurity solutions. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and client relationship management while working with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Document technical issues and resolutions using ticketing systems (ServiceNow/Jira)
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Train end-users on new software and security best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with cloud platforms (AWS/Azure) and SaaS applications
- Strong problem-solving skills and customer service aptitude
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional on-call support
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required