Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support across our organization. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. This role offers structured training, mentorship, and clear pathways for career advancement in Houston's thriving tech sector. If you're ready to build a solid foundation in IT infrastructure, security, and user support, we want to hear from you!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, resolutions, and asset inventory using ITSM tools
- Assist with cybersecurity best practices including patch management and data protection
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train end-users on software applications and IT policies
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking fundamentals
- Strong analytical and problem-solving abilities with customer service mindset
- CompTIA A+ or similar certification preferred (willing to train)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Familiarity with Active Directory, Office 365, and cloud services
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation for occasional on-site visits