Job Description
Join our dynamic IT team at Tech Innovations Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our Chicago-based clients. You'll gain hands-on experience with cutting-edge systems while delivering world-class customer service in a fast-paced, collaborative environment.
As a cornerstone of our digital transformation initiatives, this role offers unparalleled growth opportunities through mentorship programs and continuous learning. Our culture celebrates innovation and professional development, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 500+ end-users
- Install, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain Microsoft 365 applications (Outlook, Teams, OneDrive)
- Document IT procedures, solutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on network infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (not required)
- Basic knowledge of Windows OS, networking fundamentals, and security best practices
- Excellent troubleshooting skills with logical approach to problem-solving
- Strong written/verbal communication and customer service aptitude
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional client site visits