Job Description
Join TechNova Solutions and kickstart your IT career in the heart of NYC! We're seeking passionate tech enthusiasts to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path in one of the world's tech hubs.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues, resolutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Assist with network troubleshooting and basic security protocols
- Conduct regular system audits and maintenance checks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and troubleshooting
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support