Job Description
Join TechFlow Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support for our growing client base in Arlington. This is your launchpad into a rewarding IT career with hands-on experience in cutting-edge technologies and mentorship from industry veterans. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Monitor and maintain server infrastructure including Windows/Linux environments
- Resolve user tickets via ticketing system with SLA adherence
- Assist with cybersecurity protocols and threat detection
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system deployments
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 0-2 years of hands-on IT experience or internship
- Proficiency in Windows OS and basic networking concepts
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Basic understanding of cloud services (AWS/Azure)