Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist in New Orleans! We're urgently seeking motivated tech enthusiasts to provide critical IT infrastructure support to our growing client base. This is your launchpad into a rewarding IT career with hands-on experience in networking, security, and system administration. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in New Orleans' thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Implement security protocols and assist with compliance audits
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Support cloud infrastructure including Azure and AWS basics
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 3 months
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with Windows Server administration
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning