Job Description
Join our dynamic IT team and kickstart your tech career! We're urgently hiring passionate Entry-Level IT Support Specialists in Miami. As a vital member of our operations team, you'll provide critical technical support to our clients while gaining hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. This is your chance to grow with a forward-thinking company offering competitive benefits, mentorship programs, and clear advancement paths.
Why Join Us? Immediate start date, comprehensive training, and a collaborative environment where your contributions directly impact business success. We value fresh perspectives and invest heavily in our team's development.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document IT processes, incidents, and resolutions using ticketing systems (ServiceNow/Jira)
- Assist with network administration tasks including VLAN configuration and firewall monitoring
- Collaborate with senior engineers on cybersecurity initiatives and system updates
- Train end-users on new technologies and security protocols
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving abilities with customer service mindset
- Experience with ticketing systems and remote desktop tools
- Ability to lift 30lbs and work in varied physical environments
- Valid Florida driver's license for occasional off-site support
- Must be authorized to work in the US without sponsorship