Job Description
Join our dynamic IT team in Raleigh, NC! InnovateTech Solutions is urgently seeking passionate entry-level IT professionals to support our growing tech infrastructure. This is your chance to launch your career in a cutting-edge environment where innovation meets real-world application. We offer comprehensive training, mentorship from industry veterans, and a collaborative culture that values fresh perspectives. As part of our 24/7 support rotation, you'll gain hands-on experience with enterprise systems while contributing to our mission of delivering seamless technology solutions. Immediate start date available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/Linux desktop environments
- Assist with system deployments, patch management, and security updates
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and escalate critical incidents
- Deliver exceptional customer service via ticketing systems and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and common productivity software
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Ability to work flexible hours including occasional on-call duties