Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to deliver exceptional IT services to our growing client base. This is your opportunity to launch your career in a fast-paced environment where your skills make an immediate impact. Enjoy comprehensive training, mentorship from senior engineers, and a collaborative culture that values innovation and professional growth.
Why TechNova Solutions? We offer competitive benefits, flexible work arrangements, and a commitment to your development. Help us transform businesses through technology while building your expertise in cloud systems, network security, and user support.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required