Job Description
Are you looking to launch your career in Information Technology? TechNova Solutions is urgently hiring an Entry Level IT Support Specialist to join our dynamic team in Indianapolis, IN.
We are looking for motivated individuals who are eager to learn and grow. Whether you are fresh out of college or transitioning from another field, we provide the comprehensive training you need to succeed in a fast-paced tech environment.
Why Join Us?
- Fast-Growing Industry: Work with cutting-edge technology and enterprise systems.
- Career Advancement: Clear path from Tier 1 Support to Systems Administration.
- Modern Benefits: Competitive salary, health insurance, and flexible PTO.
Your Role
As an Entry Level IT Specialist, you will be the first point of contact for our internal employees, ensuring they have the technology they need to do their jobs efficiently.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, PCs, and laptops.
- Assist in the installation, configuration, and maintenance of network infrastructure.
- Monitor system performance and troubleshoot network connectivity problems.
- Maintain accurate records of incidents and resolutions in the IT Service Management database.
- Collaborate with senior IT staff to implement security protocols and software updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and network concepts.
- Strong customer service skills and the ability to communicate complex technical concepts to non-technical users.
- Problem-solving mindset with a keen attention to detail.
- Willingness to learn and adapt to new technologies quickly.