Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your tech career in Columbus! We're urgently seeking passionate individuals to provide essential technical support across our organization. This role offers hands-on experience with cutting-edge technologies while serving as the backbone of our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in one of Ohio's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions via Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades
- Monitor network performance and security protocols
- Train staff on new technology implementations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification (preferred but not required)
- Valid driver's license for occasional site visits