Job Description
Urgently seeking passionate tech talent! Join our dynamic IT team in Jacksonville and launch your career in technology. We offer comprehensive training, mentorship, and growth opportunities in a collaborative environment. Perfect for recent graduates or career changers with basic tech knowledge.
Why join us? Competitive compensation, modern work culture, and direct impact on cutting-edge projects. We provide all necessary certifications and tools for your success.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and resolve user inquiries
- Deploy and configure desktop/laptop systems
- Monitor network performance and security protocols
- Document IT procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Assist with system backups and disaster recovery drills
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ certification preferred (training provided)
- Proficient with Microsoft Office 365 suite
- Valid driver's license and reliable transportation