Job Description
Join TechNova Solutions, a cutting-edge tech firm revolutionizing Silicon Valley! We're urgently seeking passionate Entry-Level IT Support Specialists to join our dynamic team. This is your golden ticket to launch a high-impact career in tech while working with industry-leading infrastructure. Enjoy competitive compensation, comprehensive benefits, and unparalleled growth opportunities in San Jose's thriving tech ecosystem. Apply today and become part of our innovation-driven mission!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues across Windows/macOS environments
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
- Deliver exceptional customer service via ticketing systems and live support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support or helpdesk experience
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional on-call support