Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Houston's thriving tech hub! We're urgently seeking passionate tech enthusiasts to provide critical support to our growing client base. No prior experience required – we provide comprehensive training to transform your potential into professional expertise. Work with cutting-edge technology while contributing to Fortune 500 projects in a collaborative, growth-oriented environment. This is your gateway to a sustainable IT career with competitive benefits, mentorship programs, and rapid advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Zendesk with SLA-driven resolution
- Deploy and configure Windows 10/11 workstations and peripherals
- Monitor and maintain network infrastructure including switches and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct user training on software applications and security protocols
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic understanding of Windows OS, Active Directory, and TCP/IP
- Strong troubleshooting methodology and analytical thinking
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation
- Must be authorized to work in the United States