Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll be the first point of contact for our clients, delivering exceptional technical assistance while building foundational skills in networking, security, and system administration. Our comprehensive training program ensures rapid career growth in a collaborative, innovation-driven environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document incidents, solutions, and asset inventory
- Collaborate with senior IT staff on infrastructure projects
- Participate in regular training to expand technical expertise
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license and reliable transportation