Job Description
Launch your IT career with TechNola Solutions, a leading technology firm in the heart of New Orleans! We're seeking motivated entry-level IT professionals to join our dynamic team immediately. This is your opportunity to gain hands-on experience in cutting-edge environments while supporting diverse clients across Louisiana. Our collaborative culture offers mentorship, growth pathways, and the chance to make an impact from day one. If you're passionate about technology and eager to learn, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT processes and maintain accurate incident logs
- Collaborate with senior engineers on system upgrades and deployments
- Deliver exceptional user training and onboarding support
- Monitor system health and perform routine maintenance tasks
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment handling