Job Description
Join Oakland's fastest-growing tech team as an Entry-Level IT Support Specialist! We're seeking passionate individuals with a hunger to learn and build their careers in technology. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive pay, full benefits, and an opportunity to work with cutting-edge systems while making a real impact in our community.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new software and digital tools
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid California driver's license (for occasional site visits)