Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! TechNova Solutions is seeking passionate tech enthusiasts with foundational knowledge to provide critical IT support for our growing client base in Virginia Beach. This is an immediate opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity best practices while working alongside industry experts. We offer comprehensive training, career advancement pathways, and a collaborative environment where your ideas matter.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Monitor system performance and resolve security vulnerabilities
- Document IT processes, incidents, and solutions in knowledge base
- Collaborate with senior engineers on infrastructure projects
- Train end-users on technology best practices
- Assist with cloud platform management (AWS/Azure basics)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation