Job Description
Join TechForward Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support at our Sacramento headquarters. This immediate hire opportunity offers hands-on experience with enterprise systems while working alongside industry mentors. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via ticketing system and direct assistance
- Deploy, configure, and maintain desktop/laptop hardware and peripherals
- Install and patch operating systems (Windows 10/11, macOS) and enterprise applications
- Monitor network infrastructure including switches, routers, and firewalls
- Create and maintain documentation for IT processes and procedures
- Collaborate with vendors for hardware/software procurement and support
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with Microsoft 365 administration
- Strong troubleshooting methodology and customer service skills
- Valid California driver's license (for occasional equipment pickups)
- Ability to lift 30lbs and work in varied physical environments