Job Description
Are you a tech-savvy recent graduate or career-changer ready to launch your IT career in Milwaukee? TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge systems while supporting our clients' digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values innovation and professional growth. Apply today and start your journey in Milwaukee's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Assist with desktop/laptop deployments, configurations, and maintenance
- Document incidents, changes, and solutions in IT service management tools
- Collaborate with senior engineers on escalated technical problems
- Participate in system upgrades, patch management, and security protocols
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent communication skills
- Problem-solving abilities and attention to detail
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation