Job Description
Join our dynamic tech team in Baltimore as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience while supporting our company's digital infrastructure and helping colleagues solve technical challenges. This is your gateway to a thriving IT career with competitive pay, comprehensive benefits, and growth opportunities.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in service desk tools
- Assist with network troubleshooting, printer maintenance, and system updates
- Collaborate with senior IT staff on infrastructure projects
- Conduct new employee orientations for IT systems and tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills with ability to learn new technologies quickly
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license with reliable transportation
- Ability to lift 30 lbs and work in standing/walking positions