Job Description
Join our dynamic IT team in Louisville as an Entry-Level IT Support Specialist! This immediate opening is perfect for recent graduates or career changers eager to launch their tech career. You'll work with cutting-edge systems while supporting our organization's digital infrastructure. Enjoy competitive pay, comprehensive benefits, and mentorship from senior engineers. If you're passionate about technology and problem-solving, apply now to start your journey with us!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and escalate complex issues
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional off-site support