Job Description
Join Nevada Tech Innovations and launch your IT career in the vibrant tech hub of Las Vegas! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. As a cornerstone of our operations, you'll provide critical technical support to our clients while receiving hands-on training in cutting-edge technologies. This is your opportunity to grow with a forward-thinking company that values innovation and professional development.
Why Join Us?
- Immediate start date with comprehensive onboarding
- Mentorship from senior IT professionals
- Opportunity for certifications (CompTIA A+, Network+)
- Competitive benefits package including health insurance and 401(k)
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clientsInstall, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document incidents and solutions using ITSM tools (ServiceNow)
- Collaborate with network and security teams on complex issues
- Assist with IT asset inventory management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Customer service experience with strong problem-solving abilities
- Familiarity with helpdesk ticketing systems
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license (occasional client site visits)
- CompTIA A+ certification preferred (not required)