Job Description
Launch your IT career with NexusTech Solutions in vibrant Portland! We're seeking passionate entry-level talent to join our dynamic team and support our cutting-edge infrastructure. As a trusted partner to Pacific Northwest businesses, we offer unparalleled growth opportunities and mentorship in a collaborative environment. If you're ready to transform technical curiosity into professional expertise, this is your moment to shine.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and security patches
- Assist with data backup verification and disaster recovery drills
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting methodology and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk) preferred
- Ability to lift 30 lbs and work in occasional server room environments
- Valid driver's license and reliable transportation for occasional site visits
- Eagerness to learn cloud technologies (AWS/Azure basics)