Job Description
Join our dynamic IT team in Oklahoma City and kickstart your technology career! We're seeking passionate entry-level professionals to provide critical technical support across our growing organization. This immediate opening offers hands-on experience with enterprise systems, user training, and infrastructure maintenance. You'll work alongside seasoned mentors while developing foundational skills in cybersecurity, networking, and cloud technologies. Our collaborative culture encourages continuous learning and professional growth. If you're ready to build a rewarding IT career in a supportive environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Assist with network connectivity setup, including VPN and Wi-Fi configurations
- Document IT processes and maintain accurate service ticket records
- Support cybersecurity initiatives including password resets and access management
- Collaborate with team on system upgrades and patch management
- Deliver basic user training on company applications
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Active Directory, Office 365, and cloud platforms
- Strong problem-solving and communication skills
- Ability to lift 25lbs for equipment maintenance
- Valid Oklahoma driver's license (for occasional site visits)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Passion for emerging technologies and continuous learning