Job Description
Launch your IT career with Detroit Tech Innovations! We're immediately hiring passionate entry-level professionals to join our dynamic IT support team. As a key member of our growing organization, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients across Detroit's thriving tech ecosystem. Our comprehensive training program ensures rapid skill development and career advancement opportunities.
We offer a collaborative environment with competitive benefits, professional development stipends, and flexible work arrangements. Perfect for recent graduates or career changers eager to enter the high-demand IT field.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system and prioritize user requests
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity protocols and compliance measures
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits
- Must pass background check and drug screening