Job Description
Join our dynamic IT team and launch your career in Nashville's thriving tech scene! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical infrastructure support across our organization. This is your opportunity to gain hands-on experience with enterprise systems while contributing to innovative projects that drive business success.
At Nashville Tech Innovations, we foster a culture of continuous learning and professional growth. You'll receive comprehensive training on cutting-edge technologies and work alongside industry experts who are passionate about mentoring the next generation of IT professionals. Our collaborative environment encourages innovation and ensures you'll develop both technical and soft skills essential for career advancement.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain hardware including workstations, servers, and network equipment
- Manage user accounts, permissions, and access controls across enterprise systems
- Document IT procedures, create knowledge base articles, and maintain technical documentation
- Collaborate with senior IT staff on system upgrades, security patches, and maintenance projects
- Monitor system performance, identify potential issues, and implement preventive measures
- Assist with cybersecurity best practices including data protection and threat mitigation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Familiarity with helpdesk software and ticketing systems (Service Desk Plus preferred)
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills for technical documentation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to work independently and as part of a fast-paced team environment