Job Description
Join our dynamic IT team in Boston and kickstart your technology career! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry experts. You'll gain exposure to network infrastructure, cybersecurity protocols, and cloud technologies – all while making tangible impact in a collaborative environment.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/Linux workstations and peripherals
- Monitor network systems and escalate critical infrastructure issues
- Document technical procedures and maintain knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex system deployments
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with help desk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Familiarity with cloud platforms (AWS/Azure) preferred
- Valid driver's license for occasional equipment pickups