Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! TechForward Solutions is seeking motivated individuals with a passion for problem-solving to provide critical technical support across our Washington DC operations. This immediate-hiring opportunity offers hands-on experience with enterprise systems while working alongside industry experts in a collaborative, fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees across multiple departments
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts and group policies
- Support Microsoft 365 applications (Teams, Outlook, SharePoint)
- Document technical procedures and create knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on complex technical escalations
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Excellent written/verbal communication skills for technical documentation
- Ability to prioritize tasks in a high-volume support environment
- Customer service mindset with patience and problem-solving aptitude
- Valid US work authorization and ability to work on-site in DC