Job Description
Join our dynamic Denver team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while working alongside seasoned IT professionals in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement within our innovative organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on infrastructure projects
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation