Job Description
Join our dynamic IT team at NexusTech Innovations and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing Seattle-based organization. This immediate opening offers hands-on experience with cutting-edge systems while supporting our mission to deliver innovative solutions to Fortune 500 clients.
As a cornerstone of our operations, you'll gain exposure to enterprise infrastructure, cybersecurity protocols, and cloud technologies under the guidance of senior engineers. We provide comprehensive training programs and career development pathways for high-performing team members. Enjoy competitive benefits, flexible work options, and a collaborative environment that values your growth.
Responsibilities
- Diagnose and resolve hardware/software issues for 200+ employees across multiple departments
- Deploy and configure Windows 10/11 workstations using SCCM and Intune
- Manage Active Directory accounts, permissions, and group policies
- Support Microsoft 365 suite (Teams, Exchange, SharePoint) and cloud applications
- Assist with network infrastructure monitoring using SolarWinds and Wireshark
- Document technical procedures and maintain IT asset inventory in ServiceNow
- Collaborate with vendors for hardware procurement and warranty management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals (TCP/IP, DNS), and security concepts
- Customer service experience with strong problem-solving abilities
- Familiarity with ITIL/ITSM methodologies and ticketing systems
- CompTIA A+ or Network+ certification preferred (not required)
- Ability to lift 30lbs and work in server room environments
- Valid driver's license for occasional equipment transport
- Must be authorized to work in the United States without sponsorship