Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals with strong problem-solving skills to provide exceptional technical support to our clients. This is a unique opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. Our comprehensive training program will equip you with industry-relevant skills, and we offer clear career progression paths for motivated candidates. If you're ready to grow with us and make an impact, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and processes
- Monitor system performance and report anomalies
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows operating systems and networking
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation