Job Description
Join our dynamic San Francisco team as an Entry-Level IT Support Specialist! We're seeking passionate tech newcomers ready to launch their careers in a fast-paced environment. You'll be the backbone of our digital infrastructure, ensuring seamless operations across our innovation hub. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. This is your chance to grow with us in the heart of Silicon Valley!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and peripherals
- Monitor and maintain network security protocols
- Create and update documentation for IT processes
- Collaborate with cross-functional teams on system integrations
- Assist with cloud service administration (AWS/Azure)
- Participate in IT infrastructure upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service orientation with problem-solving skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for equipment handling