Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your tech career in Charlotte's booming tech hub! We're seeking passionate, tech-savvy individuals ready to grow with us. Enjoy competitive pay, comprehensive benefits, and hands-on experience with cutting-edge systems. Perfect for recent graduates or career changers eager to make an immediate impact in a dynamic environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in IT service management systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Support cloud-based applications and virtual environments
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in fast-paced environments
- Valid driver's license required for occasional off-site support