Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This immediate opening offers comprehensive training and growth opportunities in a collaborative environment. Help us maintain our cutting-edge infrastructure while developing valuable skills in networking, security, and system administration.
Why Join Us?
- Industry-leading onboarding program with mentorship
- Opportunities for certification reimbursement
- Modern office with latest tech tools
- Clear career advancement path
Responsibilities
- Provide first-level technical support for hardware/software issues
- Manage helpdesk tickets and user requests via ticketing systems
- Deploy and configure desktop/laptop equipment
- Monitor network performance and security systems
- Document technical procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service mindset with problem-solving aptitude
- CompTIA A+ certification preferred (or willingness to obtain)
- Strong communication and documentation skills
- Ability to lift 30lbs and work flexible hours if needed