Job Description
Join our dynamic Austin team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to kickstart their careers in a fast-paced environment. You'll be the first point of contact for our users, providing exceptional technical support and troubleshooting assistance. If you're eager to learn, grow with cutting-edge technologies, and make an immediate impact, this is your opportunity!
Why TechSolutions? We offer competitive salaries, comprehensive benefits, and a culture that celebrates innovation. Our Austin headquarters is located in the heart of the tech district, with flexible work options and mentorship programs designed to accelerate your career growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with network connectivity, security protocols, and system updates
- Document all support tickets using ITSM tools like ServiceNow
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support
- Must be authorized to work in the US without sponsorship