Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level IT professionals to support our growing operations in San Jose. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts. If you're eager to learn, troubleshoot, and grow in a fast-paced environment, this is your perfect starting point.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Assist with desktop/laptop setup, configuration, and maintenance
- Monitor and respond to helpdesk tickets with SLA adherence
- Document IT processes and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Participate in system upgrades and patch management
- Ensure compliance with security protocols and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional equipment transport