Job Description
Join our cutting-edge IT team and launch your career in technology! Phoenix Tech Innovations is seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This immediate-opening role offers hands-on experience with enterprise systems while receiving mentorship from senior engineers. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Phoenix's thriving tech hub.
What We Offer:
• Comprehensive training program
• Career advancement pathways
• Flexible work options
• Health/dental/vision coverage
• 401(k) with company match
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware/software
- Manage Active Directory accounts and permissions
- Monitor network performance using tools like SolarWinds
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Execute security protocols including patch management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred but not required)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to lift 25 lbs and work in server environments
- Valid Arizona driver's license (for occasional site visits)
- Experience with ticketing systems (Service Desk, Jira, etc.)