Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your tech career in Houston's thriving tech hub! We're seeking motivated individuals with a passion for technology to provide essential IT support across our organization. This is an immediate opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. If you're ready to grow your skills while making an immediate impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Assist with user account management, security protocols, and access control
- Document IT processes, incidents, and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct routine system backups and recovery procedures
- Train end-users on technology best practices and new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving skills with attention to detail
- Excellent communication abilities for technical/non-technical audiences
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional site visits
- Ability to lift 30 lbs for equipment maintenance