Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Chicago's thriving tech scene! We're seeking passionate tech enthusiasts eager to learn and grow in a dynamic environment. As a key member of our IT team, you'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge technologies. This immediate hire opportunity offers structured training, mentorship from industry experts, and a clear path to career advancement. Our collaborative culture values innovation and continuous learning, making it the perfect place to build your IT foundation.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures, incidents, and resolutions in ITSM systems
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Conduct regular system maintenance and patch management cycles
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and cybersecurity principles
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong diagnostic and problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits