Job Description
Join TechNova Solutions Inc., a leading NYC-based tech innovator, as an Entry-Level IT Support Specialist. We're seeking motivated individuals to launch their careers in our fast-paced environment. This role offers hands-on experience with cutting-edge technology while providing critical support to our diverse client base. Enjoy competitive benefits, mentorship from industry experts, and immediate opportunities for growth within our expanding team.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and group policies
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and security protocols
- Deliver exceptional customer service via ticketing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of hands-on IT experience (internships accepted)
- Proficiency with Windows OS and basic networking concepts
- Strong troubleshooting and analytical abilities
- Excellent written/verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid NYS driver's license (for occasional site visits)