Job Description
Are you a tech enthusiast ready to launch your career in the heart of Tulsa's growing tech scene? TechNexa Solutions seeks passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans in a collaborative environment. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies – your IT journey starts here!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Document incidents, resolutions, and asset inventory in ticketing systems
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation for on-site support