Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide critical infrastructure support at our Minneapolis headquarters. You'll work alongside industry experts while troubleshooting systems, implementing solutions, and ensuring seamless operations for 500+ employees. This role offers structured training, mentorship, and clear growth pathways to senior positions.
Our collaborative culture values innovation and continuous learning, with quarterly hackathons, tuition reimbursement, and AWS certification support. Enjoy modern amenities including standing desks, ergonomic equipment, and a fully stocked tech lab. We pride ourselves on fostering talent from within—60% of our senior tech team started in entry-level roles!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticket system and in-person requests
- Deploy and configure workstations, laptops, peripherals, and mobile devices
- Assist with Active Directory administration, user account management, and access control
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in infrastructure projects including cloud migrations and security audits
- Monitor system health using tools like SolarWinds and ServiceNow
- Conduct end-user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of hands-on IT support experience (internships acceptable)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Strong troubleshooting methodology and customer service skills
- Basic knowledge of cloud platforms (AWS/Azure) and cybersecurity principles
- Ability to lift 30lbs for equipment deployments