Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional user support while building foundational skills in network administration, security protocols, and system maintenance. This role offers mentorship from industry veterans and a clear pathway to career advancement in Miami's thriving tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Assist with network infrastructure maintenance including routers, switches, and Wi-Fi systems
- Document support tickets and maintain accurate inventory of IT assets
- Collaborate with senior engineers on security patch deployments and system updates
- Deliver basic training to staff on software applications and security best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Fundamental knowledge of operating systems (Windows/macOS) and networking concepts
- Strong diagnostic and problem-solving abilities with customer service focus
- CompTIA A+ or Network+ certification (preferred but not required)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Valid Florida driver's license for occasional equipment transport
- Ability to lift 30lbs for hardware installation/maintenance