Job Description
Join our dynamic tech team in Omaha and kickstart your IT career! Omaha Tech Solutions is seeking passionate Entry Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge technologies while supporting a collaborative, innovative environment. You'll gain invaluable skills in network administration, cybersecurity, and system maintenance—perfect for recent graduates or career changers ready to thrive in Nebraska's booming tech sector.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including patch management and vulnerability scanning
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers on infrastructure projects
- Train end-users on software best practices and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and customer service skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment maintenance