Job Description
Join TechNova Solutions' innovative IT team and kickstart your career in Virginia Beach's thriving tech hub! We're seeking passionate entry-level professionals to deliver exceptional technical support while growing alongside industry experts. Enjoy collaborative projects, mentorship programs, and opportunities to master cutting-edge technologies in a dynamic work environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote assistance
- Assist with system deployments, upgrades, and security patching
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support cloud services (AWS/Azure) and mobile device management
- Participate in after-hours on-call rotation (rotational basis)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Strong troubleshooting skills across Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Ability to lift 30lbs and work in server room environments