Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in Colorado Springs' thriving tech hub! We're seeking passionate entry-level professionals to provide essential technical support and drive innovation. Enjoy collaborative workspaces, mentorship from industry experts, and opportunities for growth in a company that values your potential. Why join us? Competitive benefits, flexible schedules, and a commitment to professional development. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts and basic network configurations
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers to resolve complex escalations
- Participate in IT infrastructure projects and process improvements
- Deliver user training on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ certification (preferred, not required)
- Ability to lift 20 lbs and work in varied office environments
- Valid Colorado driver's license (for occasional site visits)